Cancellation Policy

Trip cancellation

Cancellation Policy

We have two cancellation policies. One is for our regular experiences, the two-day, three-day and four-day. The other is for our custom, group bookings. Both are listed below.

2-Day Pacuare, 3-Day Raft+Zip, 4-Day Ultimate

Please note: The below cancellation policy is for all new reservations made after October 7, 2024. For reservations made before this, then the previous policy applies.

notice 8 days or more

$50 / person is forfeited and the rest is refunded.

0 – 7 days notice

0% of trip fare refunded

Group/School/Custom Reservations

Please note that flights are non-refundable.

notice 91 days or more

90% of the trip fare refunded

61 – 90 days notice

75% of the trip fare refunded

46 – 60 days notice

50% of the trip fare refunded

0 – 45 days notice

0% of trip fare refunded